At ROSAVE, your right to return or exchange is guaranteed and applies to all products available on our store.
- All items are eligible for return or exchange under the terms and conditions stated on this page.
- Products can be returned or exchanged only if they are in their original condition at the time of purchase and in the original packaging.
- Requests for return or exchange must be submitted within 3 business days.
- Once approved, our courier will reach the customer within 3–5 business days.
- To request a return or exchange, please send us a message via WhatsApp (number provided on your shipping label), or contact us through the Contact Us page.
- Please provide product photos, along with your city, address, and order number. If the product is defective, damaged, or not as agreed upon, it will be replaced with another item.
- If the product you received is completely different from the description on our website, you are entitled to a full refund.
- We are not responsible for any personal expectations of product use that were not stated in the product description on our website.